Delivery

We use Royal Mail to send your brownies across the UK.  Dispatched Monday, Tuesday and Wednesday.

Choose from two delivery options below:

Free First Class Post

Your brownies should arrive between 1 to 2 days after dispatch.  Your brownies can fit through a standard letterbox and do not require a signature.

We cannot guarantee the actual delivery date because this will depend on Royal Mail.

Next Day Special Delivery

• £5.50 for Tuesday to Friday delivery
• £10.50 for Saturday delivery

Your delivery is guaranteed before 1pm the day after sending.

Special Delivery parcels require a signature and cannot be put through your letterbox.

We only accept orders for delivery within the UK through the website.

Cancellations

If you need to cancel your order please get in touch with us as soon as possible, we cannot give refunds if costs have been incurred.

Complaints

In the unlikely event that you are unhappy with your brownies, let us know immediately and we will give you a full refund.

Allergies/Dietary requirements:

Please note our kitchen is NOT a gluten or nut free kitchen. It is your responsibility to discuss any requirements and allergies with us. Allergen information is provided in writing on your bake box.

Collection:

Once you have collected the bake from our workshop we no longer accept any responsibility or liability for any damage to the bake or part thereof. Please ensure you discuss this with us, ensure your vehicle is clean and allow space in a secure part of your car for transportation. We will use our best endeavours to provide you with a bake that is secure and well structured in preparation for the journey however please note that by their nature bakes are fragile and you will need to ensure you drive slowly and carefully. Please do not leave your cake with animals in the car or place the cake next to children!

Complaints:

We must be notified of any concerns or complaints either on collection or delivery/handover.

Any other concerns should be made in writing with evidence of any fault included.

A refund will only be issued if uneaten cakes are returned and are unsuitable for consumption or not as described in our written quote. Dispatched Monday, Tuesday and Wednesday.